Terms and Conditions

Terms & Conditions of Use

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations (collectively “Conditions”), and agree that you are responsible for compliance with all such Conditions. If you do not agree with any of these terms, you are prohibited from using or accessing this site. Using this site or ordering any products from Green Terpenes is your express agreement to be bound by the Conditions. 

Products or information on Green Terpenes’ web site are provided “as is”. Green Terpenes makes no warranties, expressed or implied. Further, Green Terpenes does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the products or information on its internet web site or otherwise relating to such materials or on any sites linked to this site.

In no event shall Green Terpenes or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the information and/or products sold on Green Terpenes’ website, even if Green Terpenes or an authorized representative has been notified orally or in writing of the possibility of such damage. Since some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata:
The materials appearing on Green Terpenes’ website could include technical, typographical, or photographic errors. Green Terpenes does not warrant that any of the materials on its web site are accurate, complete, or current. Green Terpenes may make changes to the materials contained on its website at any time without notice. Green Terpenes does not, however, make any commitment to update the materials.

Third-Party Services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.  Green Terpenes is not responsible for the acts or omissions of any such third party vendors.

Product Use:
By agreeing to these Conditions, you represent that you are at least the age of 18 years old, or that you have given your consent to allow any of your minor dependents to use this site and the products purchased here. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

These materials are used in many commercial applications. Terpenes are natural, but potentially powerful chemicals that are present in most plants and all aromatic plants. Though terpenes are found in common foods, beverages, flavorings, fragrances, prepared foods fruits and vegetables it is important to understand that these materials must be used at concentrations that are safe. By using these products and materials you are agreeing that you take responsibility for any use thereof by any third party and you agree to release, indemnify and hold harmless Green Terpenes; therefore, as more fully set forth in these Terms & Conditions of Use. It is rare than any plant produces more than 3% of a mixture of terpenes (also known as the Essential Oil of the plant). Materials must be used at concentrations that are safe.  It is your responsibility to determine that level of concentration at which terpene additives are safe for your own products or use and the levels set forth herein are put forth merely as examples and not as representations.

You agree to indemnify, defend and hold harmless Green Terpenes, subsidiaries, owners, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim, cost, liability, action or actions, expense (including without limitations reasonable attorneys’ fees and expert witness costs), or demands made by any third-party, arising out of or relating to your use of Cannanda products sold from this website or through our retail partners, your breach of these Terms & Conditions of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Green Terpenes has not reviewed all of the sites linked to this website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Green Terpenes of the site. Use of any such linked web site is at the user’s own risk.

Product purchases or emails to Green Terpenes may result in your contact being added to our email marketing list. Green Terpenes may use your email address to notify your of new products or specials.  As always, once you receive your 1st email you can opt out at any time.  To opt out, please use the unsubscribe feature in our email.

Disclaimer for Testimonials & Reviews:
In accordance with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

  • Testimonials appearing on this site were received via electronic submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way or another. However, they are individual results and results do vary. We do not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use our products and/or services.
  • The testimonials displayed are given verbatim except for correction of grammatical or typing errors. Some have been shortened. In other words, when it seemed lengthy or only parts of the testimonial seemed relevant for the general public, the whole testimonial received may not be displayed.
  • Cannanda is not responsible for any of the opinions or comments posted to our site, however, provides testimonials as a means for customers to share their experiences with one another. To prevent against abuse, all testimonials appear after they have been reviewed by management, and Green Terpenes does not necessarily share the opinions, views or commentary of any testimonials on this site, and are strictly the views of the consumer.

Site Terms & Conditions of Use Modifications:
Green Terpenes may revise these Conditions for its website at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms & Conditions of Use.

Privacy Policy 
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.

Shipping Policy
Green Terpenes maintains every effort to ship orders within a 24 hour time period, Monday through Friday 9:00 am to 4:00 pm BST.  During busy periods or if your item is not in inventory, the shipping period may be up to 3 business days.  If it will be any longer than that you will be notified via email. All shipped orders are insured and tracking orders are sent via e-mail. All orders are sent via ground transportation due to the nature of the materials. For shipping outside of the UK, please purchase our products from one of our retail partners who are able to ship internationally. If you have any questions regarding your existing order, please contact us. When contacting us, please include your Order Number to help expedite your service. Claims for any damaged goods must be made within 5 days of receipt of shipment. All damage claims must be made to Royal Mail (or which ever courier was used); no credit can be given unless this procedure is followed.

Return Policy 
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including original shrink-wrapped cap seal. Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be refunded. Any item that is returned more than 30 days after delivery will not be refunded. All returns require a Return Authorization (RA) number from Green Terpenes. Only those products authorized for return will be considered for a refund or credit. Receiving an RA number is not an automatic guarantee of refund/credit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.